Frequently Asked Questions
How long is the free trial?
The free trial for a Basic or Plus plan lasts 7 days. At the end of the 7 days your trial will convert to a paid plan, unless you choose to cancel.
How can I convince my manager to invest in the Litmus platform?
This guide gives you everything you need to convince your manager that Litmus will help you create incredible email experiences. Get your team (and your boss) on board with these handy tips.
How many users come with each plan?
Basic and Plus accounts include 1 and 5 users, respectively. Enterprise accounts allow the flexibility to customize your plan so your whole team can build, test, and approve emails easily. Users have their own login, password, preferences and settings in your Litmus account.
Are there any long-term commitments or cancellation fees?
You can upgrade or downgrade your plan at any time, and cancel your subscription effective at the end of your current subscription period (either annually or monthly). There is no cancellation fee.
Do you offer day passes or pay-as-you-go subscriptions?
Not at this time. Since all of our subscriptions are billed on a recurring basis, you can use Litmus on an as-needed basis by selecting the subscription period that best fits your needs. You are welcome to renew or cancel your subscription at any time. Cancellations are effective at the end of your current subscription period, and there is no cancellation fee.
Do you offer nonprofit discounts?
We're happy to offer a discount to eligible nonprofit organizations. Please contact us if you’d like to learn more.
Can I make a payment by invoice?
We’re happy to provide invoicing on our annual and Enterprise plans. Contact us to set up payment by check or bank transfer. We do not offer monthly invoicing.