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Avatar of Polaris EmailPE

Polaris Email

  • Email Ninja at Polaris Industries
  • Minneapolis, MN
  • http://www.polaris.com

This user hasn't filled out their bio yet...

Joined on July 10, 2014
    Replied to Discussion: Can you launch/open an app from an email link on your phone by Polaris Email 2019-05-06 16:55:31

    Hi Nate,

    Are you trying to open an app that they already have installed, or link them to an app for the first time?

    For the latter, I usually link the Android icon to the URL of the Google Play store, and the Apple icon to the URL of the App Store. On many phones, I have found that the phone itself automatically recognizes the URL and brings it up in the native store app instead.

    I might be misinterpreting your request, though - I'm not sure how to open an app already installed.

    Replied to Discussion: How to Prevent Gmail From Changing Font Color for Phone Numbers, Address & Dates? by Polaris Email 2018-08-03 16:07:18

    Hi Coye,

    For phone numbers (or email addresses), Abby's example of re-styling an <a> tag is the best way to go, because it removes client-added styling but it does retain the clickable functionality for smartphone users.

    <a style="color: #010101; text-decoration: none;" href="tel:18007652747" target="_blank">1-800-POLARIS</a>

    For addresses and dates, I use a class in the head styling...

    .nolink_010101 a {
    color: #010101; text-decoration: none !important;
    }

    ...and wrap an inline span around dates or addresses.

    Join us <span class="nolink_010101">January 1-2, 2018</span> for the event...

    <span class="nolink_010101">2100 Highway 55, Medina, MN 55340, USA</span>

    This also ensures that the dates and addresses can be selected/copied (or on some phones, still tapped) but without the client-added styling showing.

    Replied to Discussion: #NoFailMail Community Contest: The Biggest Email Fails (And What We Learned From Them) by Polaris Email 2018-07-16 15:00:02

    Any chance you'd share that infographic with us? :-D

    Replied to Discussion: #NoFailMail Community Contest: The Biggest Email Fails (And What We Learned From Them) by Polaris Email 2018-07-16 14:59:04

    Direct-to-ESP is always best!

    A related tip - if you must open in Excel between your database and your ESP - is to use tab-delimited .txt files instead of comma-delimited .csv files. They can be opened and managed in Excel exactly the same way, and it is far less likely that your customer data will have tabs than commas.

    Replied to Discussion: #NoFailMail Community Contest: The Biggest Email Fails (And What We Learned From Them) by Polaris Email 2018-07-16 14:54:12

    The first year I was doing email, I was moving too quickly during the send process and accidentally sent a service training webinar intended for ATV dealers to ATV owners (very similar list names, but very different audiences). We ended up doing daily apology/correction emails and it ended up being a lot of cleanup work.

    My boss at the time was very understanding, saying that mistakes happen, but asking what I would do to prevent mistakes like this in the future.

    My process from that day forward:

    • New Pre-Send Checklist: I developed a simple checklist to go through checking links, tracking tags, from name, subject line, preheader, personalization, country/regional variations, lists selected, etc., etc. It's evolved a lot over the last 7 years since, but I haven't had a major error go out since.
    • Take Sending Seriously: I believe in no distractions when going through the checklist and getting ready to launch something to (in my case) half a million readers. Music gets paused, email/IM get minimized, and the only open windows on my computer are the ESP and the checklist.
    Replied to Discussion: Email Marketing for Boring Products by Polaris Email 2017-09-28 14:30:08

    Hi Clayton,

    Sounds like a challenge! I like the idea of showing their last purchased item in the banner - could you pair that with the purchase date and add some kind of "it's been X months since your last filter purchase - it's time to update your fridge filter" message based on recommended replacement intervals?

    If you have any kind of product reviews on your website, you could test including review snippets that help tell success stories (e.g. "Since I switched to XYZ, my allergies have never been better!") and see if that has any positive effect?

    Last idea, and definitely a long shot - do you have any opportunities to cross-market with the appliance manufacturers? The fridge people include your filter promos, you include the fridge people's promos, etc. Again, definitely a long shot.

    Adam

    Replied to Discussion: CASL Question by Polaris Email 2017-06-16 19:05:44

    A case of better safe than sorry, I'm sure. Our legal team determined that a form titled "Sign up for emails" didn't need a consent checkbox because there was no ambiguity about what they were agreeing to by submitting. But it doesn't surprise me that many would want to include it just in case.

    Replied to Discussion: CASL Question by Polaris Email 2017-06-16 17:20:23

    Seems like you should be okay as long as it's defaulted to NO, or neither pre-selected. The CRTC link I shared above makes it clear that it cannot default to an opt-in value.

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