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Avatar of Nicole SwiftNS

Nicole Swift

  • Customer Support at Litmus
  • https://litmus.com

I'm on the Customer Support team here at Litmus and happy to help with any questions you have!

Joined on September 7, 2016
    Replied to Discussion: How to cancel the trial? by Nicole Swift 2020-03-05 17:13:51

    Hi Schula, sorry to hear about the troubles! If you could email hello@litmus.com we can help you take care of this today.

    Replied to Discussion: Need Help with Litmus proof display, two column layout won't display right by Nicole Swift 2020-02-24 15:11:38

    Hi Stephanie, we'd love to get a closer look at this! Can you please email hello@litmus.com? I see the share link is no longer active, but if you could let us know the direct link to your proof project, we'll be able to investigate. Thank you!! -Nicole

    Replied to Discussion: Multi Language email screen reader preview in litmus not working by Nicole Swift 2020-01-14 21:37:48

    Hi Jeremy, thanks for posting about this! If you haven't already, can you please email hello@litmus.com so we can investigate if it is potentially a bug? Emailing about it will be sure you can reach the right team to take a look!
    Thanks,
    Nicole

    Replied to Discussion: Litmus tests on Android phones don't seem to be showing actual thing by Nicole Swift 2019-06-20 13:33:21

    I haven't heard anything specifically, but I'm definitely happy to take a look! If you email hello@litmus.com (you can ask for me!) I will take a look a what you're seeing in your Litmus and also give you directions for how to send in your email files directly to us so we can do additional testing. I look forward to your email so we can investigate more!

    Replied to Discussion: Litmus tests on Android phones don't seem to be showing actual thing by Nicole Swift 2019-06-19 13:50:51

    Hi Dovile,

    Of course, I'm glad you found it helpful! If you ever have any questions like that, don't hesitate to reach out to us at hello@litmus.com. We're always happy to help!

    Replied to Discussion: Litmus tests on Android phones don't seem to be showing actual thing by Nicole Swift 2019-06-10 15:12:38

    Hi there, sorry to hear about this discrepancy! Our Native client - Android 5.1 and Android 6.0 email clients do not support responsive design.

    Your own phone running Android 5.1 or 6.0 may display differently from the "vanilla" version of Android 5.1 and 6.0 that we offer and you can read why in this article here: https://litmus.com/help/email-clients/android-5-and-6-previews/

    I am concerned though that you said it used to display the media queries in Litmus. If you could email hello@litmus.com with more details (such as links to old projects/screenshots) that will help us investigate more! Looking forward to hearing from you!

    Replied to Discussion: How to cancel the trial? by Nicole Swift 2019-05-14 15:38:21

    Hi there, I responded to your email yesterday, but it sounds like you didn't receive it! You can find directions to cancel your subscription here: https://litmus.com/help/accounts/cancel-subscription/ or just let me know the email address associated with your account and I'm happy to take care of it!

    Please note that if it's a free plan (aka already cancelled) there's not a cancel button. If instead you're looking to delete, email hello@litmus.com and we can also take care of this for you!

    Thanks,
    Nicole

    Replied to Discussion: Locked out with Zoho Campaigns, STILL no response after two months by Nicole Swift 2019-05-02 18:00:14

    Hi there, sorry to hear about the issues! I do see you had copied Litmus support on your response to Zoho, but apologize we didn't follow up. Zoho is using our API to offer Litmus previews, but we're not having any API issues right now so it seems to be something with the integration they built. I would follow up with them again to check in. If you reach out to hello@litmus.com we'll give you a coupon to try Litmus directly (just mention my name). -Nicole

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