I haven't heard anything specifically, but I'm definitely happy to take a look! If you email email@example.com (you can ask for me!) I will take a look a what you're seeing in your Litmus and also give you directions for how to send in your email files directly to us so we can do additional testing. I look forward to your email so we can investigate more!
Of course, I'm glad you found it helpful! If you ever have any questions like that, don't hesitate to reach out to us at firstname.lastname@example.org. We're always happy to help!
Hi there, sorry to hear about this discrepancy! Our Native client - Android 5.1 and Android 6.0 email clients do not support responsive design.
Your own phone running Android 5.1 or 6.0 may display differently from the "vanilla" version of Android 5.1 and 6.0 that we offer and you can read why in this article here: https://litmus.com/help/email-clients/android-5-and-6-previews/
I am concerned though that you said it used to display the media queries in Litmus. If you could email email@example.com with more details (such as links to old projects/screenshots) that will help us investigate more! Looking forward to hearing from you!
Hi there, I responded to your email yesterday, but it sounds like you didn't receive it! You can find directions to cancel your subscription here: https://litmus.com/help/accounts/cancel-subscription/ or just let me know the email address associated with your account and I'm happy to take care of it!
Please note that if it's a free plan (aka already cancelled) there's not a cancel button. If instead you're looking to delete, email firstname.lastname@example.org and we can also take care of this for you!
Hi there, sorry to hear about the issues! I do see you had copied Litmus support on your response to Zoho, but apologize we didn't follow up. Zoho is using our API to offer Litmus previews, but we're not having any API issues right now so it seems to be something with the integration they built. I would follow up with them again to check in. If you reach out to email@example.com we'll give you a coupon to try Litmus directly (just mention my name). -Nicole
Hi Daniel! I'll let everyone else chime in on the helpfulness, but wanted to let you know that Allie will be responding to your email about it to help you get set up!
I'll check with our tech support engineers! If you could include a screenshot of what you're seeing on your device, plus information on how you got it to that device (i.e. did you send it to Litmus and to your device using the same ESP/method), that will also help us! We definitely want to figure out what could be causing these differences.
Hi there, sorry to hear you're also seeing discrepancies! Do you mind emailing firstname.lastname@example.org so we can investigate? Very often we see some common reasons for discrepancies that are not an issue with Litmus. Check out my response below to see some of them!