Hi Stephanie, we'd love to get a closer look at this! Can you please email email@example.com? I see the share link is no longer active, but if you could let us know the direct link to your proof project, we'll be able to investigate. Thank you!! -Nicole
Hi Jeremy, thanks for posting about this! If you haven't already, can you please email firstname.lastname@example.org so we can investigate if it is potentially a bug? Emailing about it will be sure you can reach the right team to take a look!
I haven't heard anything specifically, but I'm definitely happy to take a look! If you email email@example.com (you can ask for me!) I will take a look a what you're seeing in your Litmus and also give you directions for how to send in your email files directly to us so we can do additional testing. I look forward to your email so we can investigate more!
Of course, I'm glad you found it helpful! If you ever have any questions like that, don't hesitate to reach out to us at firstname.lastname@example.org. We're always happy to help!
Hi there, sorry to hear about this discrepancy! Our Native client - Android 5.1 and Android 6.0 email clients do not support responsive design.
Your own phone running Android 5.1 or 6.0 may display differently from the "vanilla" version of Android 5.1 and 6.0 that we offer and you can read why in this article here: https://litmus.com/help/email-clients/android-5-and-6-previews/
I am concerned though that you said it used to display the media queries in Litmus. If you could email email@example.com with more details (such as links to old projects/screenshots) that will help us investigate more! Looking forward to hearing from you!
Hi there, I responded to your email yesterday, but it sounds like you didn't receive it! You can find directions to cancel your subscription here: https://litmus.com/help/accounts/cancel-subscription/ or just let me know the email address associated with your account and I'm happy to take care of it!
Please note that if it's a free plan (aka already cancelled) there's not a cancel button. If instead you're looking to delete, email firstname.lastname@example.org and we can also take care of this for you!
Hi there, sorry to hear about the issues! I do see you had copied Litmus support on your response to Zoho, but apologize we didn't follow up. Zoho is using our API to offer Litmus previews, but we're not having any API issues right now so it seems to be something with the integration they built. I would follow up with them again to check in. If you reach out to email@example.com we'll give you a coupon to try Litmus directly (just mention my name). -Nicole