This particular preview shows how BlackBerry devices that don’t have HTML email support would show your email. Although most modern BlackBerry devices support HTML email, the BlackBerry server they collect email from also needs to support it. Because of this, a lot of BlackBerry devices in use today are actually showing the plain text version of the email. If no plain text version exists, the HTML code will be shown instead.
If you’ve used the HTML uploader within Litmus, you’ve nothing to worry about – we didn’t ask you for the plain text version so we have nothing to show. If you’ve sent in an email you should be sure to include a plain text version as alternative part to your email, otherwise plain text email clients, such as BlackBerry’s without HTML support, will show your HTML code.