Customer Success Manager at Rejoiner

  • Full-time
  • Newport, RI or Remote

Rejoiner is a fast-growing SaaS company building marketing automation technology for the world's top B2C retail brands. Brands like GUESS, Titleist, A.T. Cross and Hallmark depend on our technology to run highly profitable behavioral email programs.

Customer Success Managers own the overall relationship with Rejoiner clients. They establish trust, act as an advisor, and ensure that the retailers we work with are getting the highest possible return on investment from their engagement with the company.

Key Experience

  • 2-4 years managing email marketing programs in an account management position at an agency or working in-house for an eCommerce company
  • Technically proficient in HTML/CSS
  • Deep understanding of eCommerce email marketing best practices and strategy

Responsibilities

On-boarding

  • Schedules kick-off call and drives strategy for first campaign
  • Reaffirms all expectations, goals and objectives
  • Oversees on-boarding timeline in order to meet customer expectations for target launch date
  • Oversees and executes creative and campaign set up when needed
  • Collaborates with integration team to deliver a smooth technical on-boarding process

Recurring Use

  • Monitors the performance of client campaigns and customer usage
  • Defines internal customer lifecycle and key usage events
  • Reviews customer health with team weekly
  • Ensures the service is persistently used, and new features are communicated to end users
  • As expansion opportunities present themselves, the CSM decides the best plan of action and interfaces with sales to close those opportunities
  • Strategizes new opportunities and collaborates with the creative team to execute

Qualified for this job?

Apply here