View in browser link showing broken in Litmus
My team and I are new to Litmus and very new to HTML. We use Pardot. We're testing a new email template created by a designer and implemented in Pardot on our behalf. The View in Browser function is showing as a broken link in Litmus testing. I'm creating the email with the HTML code in Litmus rather than forwarding a test email to Litmus. When I test the email in my Gmail, the link works as intended. Thank you for any insight you can provide. Be kind, we're newbies ;)
Hi Kate, welcome to Litmus (and HTML coding)! I'm on the support team here. Are you testing to Gmail from Pardot or from Litmus? It could be the view online link is a variable tag that only works when sent from your ESP Pardot, but I'd need to take a closer look to see if this is the case. If you email email@example.com, our support team would be happy to help!
Thank you, Nicole! I did some further testing and noticed the View in Browser doesn't trip an error when it's forwarded from Pardot to Litmus (as opposed to pasting the HTML). You can consider this question answered!
That's great, Kate!! We do recommend sending a test email directly to your unique Litmus test address instead of forwarding. That sounds like what you did, but some people try to forward an email from their email client (like forward from your Outlook mail or something like that) and forwarding can definitely break components of your email. Just putting that here in case anyone else stumbles on this!
And if you have any other questions, don't hesitate to reach out!!