Image from ad server tag not displaying in Gmail
We are running a banner ad inside a Mailchimp email newsletter. The code for the ad that is being inserted into the newsletter code is takes one of the following 2 forms and neither one is working. The ad server is revive. We are using a custom modified version of revive.
Form 1: Non-escaped
<a href="https://console2.adserver.net/www/delivery/cl.php?zoneid=6&rand=*|EMAIL_UID|**|DATE:mdyu|*" target="_blank"><img alt="" border="0" src="https://console2.adserver.net/www/delivery/avw.php?zoneid=6&cb=*|EMAIL_UID|**|DATE:mdyu|*?&rand=*|EMAIL_UID|**|DATE:mdyu|*" /></a>
Form 2: Escaped
<a href="https://console2.adserver.net/www/delivery/cl.php?zoneid=6&rand=*|EMAIL_UID|**|DATE:mdyu|**|CAMPAIGN_UID|*" target="_blank"><img alt="" border="0" src="https://console2.adserver.net/www/delivery/avw.php?zoneid=6&cb=*|EMAIL_UID|**|DATE:mdyu|**|CAMPAIGN_UID|*?&rand=*|EMAIL_UID|**|DATE:mdyu|**|CAMPAIGN_UID|*" /></a>
The ads are not displaying when the viewer opens the email in gmail. When we inspect element, we are seeing a 404 error. The image appears to be cached and when we go to the URL of the cached image we see a message that says
"That’s an error.The requested URL /proxy/DhGj_CvbjqUL6BVeEPrTHPE7MaNCnjJ... was not found on this server. That’s all we know."
When we view the email in all other non-gmail email clients, we can see the ad just fine. When we use a different ad server - which we are not able to use for business reasons - the ad renders just fine in gmail.
Any idea what might be causing this issue?
Hello Hugh,
The problem is because Gmail does not support the ad server tag sent through Mailchimp. So, I will suggest to use the static banner or gif images for banner Ads.
Please visit this link for more clarification :- https://mailchimp.com/help/using-ads-in-email-marketing-campaigns/
I hope this will solve your problem. In case of any query please let me know.
Thanks,
Bob Taylor