ES
1
Preview-text displaying in odd character fonts

We have a customer who thinks we are sending out spy ware via our emails becasue the the pre-header is displaying oddly
The screen shot looks like the Preheader is displaying in Korean - she also sent one that looked Cyrillic / web dings or something.
I'm saying user setting, but would like any input people have.
Need a bit more info
Do you hard code your preview text into your emails or does your esp do it?
What encoding are you setting in the head of your document?
Screen shot didn't upload.