I am testing an email that has 2 merge fields - insert first name and a custom field with a message. Our ESP is Real Magnet.

When I test, it works and displays fine in outlook & yahoo desktop & mobile - both merge fields work fine. In Gmail desktop & mobile the first name populates fine but not the 2nd merge field.

looked at Chrome, IE 9, Firefox, outlook

any thoughts?

don't know how to attach an image of what it looks like either?