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Outlook 2013 only displays partial image

Matt Becker posted 2018-03-23 14:57:28

Hey so Outlook 2013 is only displaying a small sliver of images. Works fine in all other clients.

I have attached screenshots.

This is a new template, but I have never seen this before. Any styles or anything that you think might be causing this?

Outlook 2013: http://image.connect.americanpublicmedia.org/lib/fe6015707c62017f7712/m/1/4cad6782-ee70-4ab9-9969-4f494f7e9116.jpg

All other clients: http://image.connect.americanpublicmedia.org/lib/fe6015707c62017f7712/m/1/28de2e7b-8bf5-48c3-8f32-1569999ab30c.jpg

Angel Ordax replied 2018-03-23 14:57:28

Hey @MattBecker, the problem is the use of mso-line-height-rule, I run into the same issue today and I found your post trying to find an answer, in the end only lots of hours of testing gave me the answer.

Don't use mso-line-height-rule globally, use it instead only for sections where you will input text, for some reason when Outlook fins that property forces images to be the height of the default line-height. Here's a link to a test I did on Outlook 2013 with your code pasting one version without the property and the original below: https://imgur.com/a/G6x9y

Reply to Angel Ordax

Matt Becker replied 2017-12-18 20:51:03

Here's the code:

<html lang="en" xmlns="http://www.w3.org/1999/xhtml" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office">
<head>
<meta charset="utf-8"> 
<meta name="viewport" content="width=device-width"> 
<meta http-equiv="X-UA-Compatible" content="IE=edge"> 
<meta name="x-apple-disable-message-reformatting"> 
<title>Announcement - [Plain HTML]</title>

<style>

/* What it does: Remove spaces around the email design added by some email clients. /
/ Beware: It can remove the padding / margin and add a background color to the compose a reply window. */
html,
body {
margin: 0 auto !important;
padding: 0 !important;
height: 100% !important;
width: 100% !important;
}

/* What it does: Stops email clients resizing small text. */
* {
-ms-text-size-adjust: 100%;
-webkit-text-size-adjust: 100%;
}

/* What it does: Centers email on Android 4.4 /
div[style="margin: 16px 0"] {
margin:0 !important;
}

/* What it does: Stops Outlook from adding extra spacing to tables. */
table,
td {
mso-table-lspace: 0pt !important;
mso-table-rspace: 0pt !important;
}

/* What it does: Fixes webkit padding issue. Fix for Yahoo mail table alignment bug. Applies table-layout to the first 2 tables then removes for anything nested deeper. */
table {
border-spacing: 0 !important;
border-collapse: collapse !important;
table-layout: fixed !important;
margin: 0 auto !important;
}
table table table {
table-layout: auto;
}

/* What it does: Uses a better rendering method when resizing images in IE. */
img {
-ms-interpolation-mode:bicubic;
}

/* What it does: A work-around for email clients meddling in triggered links. /
*[x-apple-data-detectors], / iOS /
.x-gmail-data-detectors, / Gmail */
.x-gmail-data-detectors *,
.aBn {
border-bottom: 0 !important;
cursor: default !important;
color: inherit !important;
text-decoration: none !important;
font-size: inherit !important;
font-family: inherit !important;
font-weight: inherit !important;
line-height: inherit !important;
}

/* What it does: Prevents Gmail from displaying an download button on large, non-linked images. /
.a6S {
display: none !important;
opacity: 0.01 !important;
}
/ If the above doesn't work, add a .g-img class to any image in question. */
img.g-img + div {
display:none !important;
}

/* What it does: Prevents underlining the button text in Windows 10 */
.button-link {
text-decoration: none !important;
}

/* What it does: Removes right gutter in Gmail iOS app: https://github.com/TedGoas/Cerberus/issues/89 /
/ Create one of these media queries for each additional viewport size you'd like to fix /
/ Thanks to Eric Lepetit @ericlepetitsf) for help troubleshooting /
@media only screen and (min-device-width: 375px) and (max-device-width: 413px) { / iPhone 6 and 6+ */
.email-container {
min-width: 375px !important;
}
}

</style>

<style>

/* What it does: Hover styles for buttons */
.button-td,
.button-a {
transition: all 100ms ease-in;
}
.button-td:hover,
.button-a:hover {
background: #474C55 !important;
border-color: #474C55 !important;
}

/* Media Queries */
@media screen and (max-width: 480px) {

/* What it does: Forces elements to resize to the full width of their container. Useful for resizing images beyond their max-width. */
.fluid {
width: 100% !important;
max-width: 100% !important;
height: auto !important;
margin-left: auto !important;
margin-right: auto !important;
}

/* What it does: Forces table cells into full-width rows. /
.stack-column,
.stack-column-center {
display: block !important;
width: 100% !important;
max-width: 100% !important;
direction: ltr !important;
}
/ And center justify these ones. */
.stack-column-center {
text-align: center !important;
}

/* What it does: Generic utility class for centering. Useful for images, buttons, and nested tables. */
.center-on-narrow {
text-align: center !important;
display: block !important;
margin-left: auto !important;
margin-right: auto !important;
float: none !important;
}
table.center-on-narrow {
display: inline-block !important;
}

/* What it does: Adjust typography on small screens to improve readability /
.email-container p {
font-size: 17px !important;
line-height: 22px !important;
}
/ iOS BLUE LINKS */
a[x-apple-data-detectors] {
color: inherit !important;
text-decoration: none !important;
font-size: inherit !important;
font-family: inherit !important;
font-weight: inherit !important;
line-height: inherit !important;
}

/* USE THESE CLASSES TO HIDE CONTENT ON MOBILE */
td[class="mobile-hide"] {
display: none;
}
img[class="mobile-hide"] {
display: none !important;
}
img[class="img-max"] {
max-width: 100% !important;
height: auto !important;
}
}

</style>

</head>
<body width="100%" bgcolor="#F1F1F1" style="margin: 0; mso-line-height-rule: exactly;">
<center style="width: 100%; background: #F1F1F1; text-align: left;">

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Given the rapid economic, demographic, and political changes that the state has been through in recent years, MPR News wanted to better understand what is on the minds of Minnesotans. What divides us? What unites us? What are our common aspirations now in 2017? We explored these questions in the 2017 Ground Level Survey of Minnesotans.
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<a style="color:#B5121B; text-decoration:none;" href="%%unsub_center_url%%" alias="Unsubscribe">Unsubscribe</a></span>
</p>
<p style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10px; text-align:left;">This email was sent by:
<b>%%Member_Busname%%
</b>
<br>%%Member_Addr%% %%Member_City%%, %%Member_State%%, %%Member_PostalCode%%
</p>
<custom name="opencounter" type="tracking"/>
<img src="https://pixel.app.returnpath.net/pixel.gif?r=18183ea475d39a989e9504c2e41bc0cd3e070b8e" width="1" height="1" />
<img src="https://pixel.inbox.exacttarget.com/pixel.gif?r=18183ea475d39a989e9504c2e41bc0cd3e070b8e" width="1" height="1" />
</div>
</td>
</tr>
</tbody>
</table>
</div>

</table>

</td></tr></table>
</div>

</center>

</body>
</html>

Reply to Matt Becker

Janusz Golej replied 2018-01-02 14:15:01

i would first of all remove all the empty height="" attributes from you image tags.
no guarantee, only the first impression...

Richard Clifford replied 2018-01-02 14:37:15

You can try adding a desktop height in the <img> and closest outer <td>
then add a class to that <td> so it shrinks to the mobile size with an auto height. something similar to

*[class="mobile_width_320"] {
width: 320px !important;
height: auto !important;
}

Angel Ordax replied 2018-03-23 14:54:58

The Litmus Community is the place for email designers and marketers to learn, grow, and educate each other about everything email.

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