BN
5
Email Content Being Cut Off - Mobile Outlook app
Has anyone else had the issue below? I've noticed it with a couple of emails...
The Outlook app on iPhone and Android are cutting off emails. The rest of the email is just blank, there isn't no '...' button or 'read more' which extends the email further. The email cuts off half way through an image sometimes.
I've attached a couple of examples to this thread. Wonder if there is a way around this?
http://i.imgur.com/0qXu9oy.png
http://i.imgur.com/5aSHCEe.png
http://i.imgur.com/ZyQEphe.png
Hi Brian,
I think it may be coming from using retina images. I noticed it as well. I think the Outlook app may render the image correctly, but it still registers as being twice as long as they are appearing. I'm not positive, but I did notice it happening to a couple of my campaigns when playing around with some retina images.
I've been testing this for the past hour and a half as had a customer complaint about it. I've tested on
iPhone 6S
Sony Xperia M4 Aqua with Android 5
Samsung Galaxy Mini with Android 4.3
Samsung Galaxy J3
Validated code with W3, all fine.
On the J3 and the Xperia, I got the cropping, on the other two I didn't. Since it seems to be a physical length issue I tried again with a super long image.
Results:
Removed one item of content where the cropping occurred. Cropping on iPhone (halfway through some text, physically through the letters), big blank area underneath where the content should've been. All other devices OK!
Tried putting the removed item of content above the long image to see if it was the code in this block causing the issue. All displayed correctly.
Reopened original email causing issues. All displayed correctly.
Resent the original email. Xperia cropped. Closed and reopened, displayed correctly.
Totally bizarre but seems like a loading issue (from my experience)
Found a fix, or did you rebuild the templates?
Just had the same issue on my iPhone 7Plus with some e-mail templates. One is cut off after a table row another is cut off half way a line of text (so only top half of the text on that line is visible, all content below is invisible). Turning iPhone to landscape shows complete content. Turning back to portrait mode and still complete email is visible. Selecting another email and going back to the original one (portrait mode) and again only top part of email is visible. Pretty annoying is the CTA is invisible or cut off.
Tests in Litmus do show complete mail on all iPhone devices. But they use an older version (11.3.x) than I have on my phone (11.4.1).
This seems to be fixed by defining the height of the images used in the image tag and style tag like:
<img .... height="10" style="height:10px">
In other cases, als define the height of the td which the image is in.
There can be a few things. Try and look for broken links or rouge comments that are not supposed to be there.
Hi Shameer, Don't think it's this as it's happening to quite a few email campaigns from various companies...