MP
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<meta charset="utf-8"> whatever charset I use in my emails Outlook strips them out
I create and send emails all over the world to our customers, recently I have noticed a problem, either exchange or Outlook/word is stripping the metat tag for charset from incoming emails. This means my customers are seeing a ? rather than a euro symbol. I have tried multiple charset and the meta tag is always stripped. I have run into other readers that do this, squirrl is one, but it replaces your header with its own, which happend to include charset="utf-8" as well as other meta tags that help with html formating so no problem. However, in this case the reader/interputor is not replaceing the charset.
Has anyone found a solution to this?
Hi Mark,
I last encountered this a few years ago with Windows Phone. Exchange server stripped meta tags from emails if emails are was viewed on the same network. We were never able to find any workaround to this. Are you on windows phone or some other?
Cheers
Does your ESP have it as as setting you need to select? We use Salesforce and even if I set the charset in the html, if it is not set correctly in SF it will give spotty results.
We actually found documentation that does prove the latest versions do strip the meta tag for charset out of the header on emails . The user can set a global setting in outlook to a specific charset, but trying to get all our customers to do that , not realistic :)
I inserted the ASCII value for the euro sign and outlook displayed that correctly. Thankfully most of EU customers do not use outlook (I know that because of the tools Litmus provides) and so the problem isn't huge.
outlook is still used by large corporations utilizing enterprise server and outlook
"Today, all that’s changing. Litmus and Microsoft are teaming up to make email better for thousands of email marketers—and the hundreds of millions of people who use Microsoft Outlook." - https://litmus.com/blog/litmus-and-microsoft-partner-to-make-email-better?utm_campaign=2017report&utm_source=litmusebook&utm_medium=ebook