MN
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Outlook 2013/2016 Preview Pane vs New Window
Hi everyone
Have you ever experienced that an email renders differently in the preview pane of outlook2013/2016 vs when it's open in a new window?
The strange part is, when I open the email in a new window, the preview pane behind it gets updated to the correct design.
Litmus shows the email in the "new window version", but emailonacid clearly shows the "preview pane version".
Do you have a builder document you can share with this behavior, or captures?
We do open email in a new window in our testing process. The preview pane should be the same rendering control, but its probably a narrower width.
Also, sometimes some designs do not render 100% if content at the bottom of the email hasn't loaded yet. It's possible the preview pane view only loads the first bit of content, and only when you open in a new window is the rest of the content loaded and then the preview pane updates. See if you have the same problem if you make the outlook window very large before loading the email. There's a free tool called 'fiddler' for Windows and i run that in the background to determine if all the assets of a message have loaded or not. Let me know if I can help out at all with this, as I work on Litmus' previews engine and know how the renders are created.
Sorry for the very late reply.
I just tested with your own "Product Announcement Responsive" - and the same thing happens to your background image at the top.
The behavior seems rather random, sometimes it shows sometimes it doesn't.
I can force it to show by either opening the mail in a new window, og resize the preview pane (even if its just a tiny bit).
This issue seems very strange - am I really the only one seeing this?