KHDoes anyone use SalsaLabs?
I'm at my wits end. I'm wondering if anyone in the community uses Salsalabs for distributing emails.
I've been working on an email template for my company and things have been going great on the Litmus side... but once I paste the HTML into salsa it adds a script and just straight up removes my footer.
I've been in contact with them and they haven't reach a concrete answer as yet. Has anyone run into this type of issue with their ESPs?
Here's my litmus code its core is from a litmus approved template that I've added on to.
UPDATE: According a representative at Salsa "My best guess is to reduce size of the pasted content so that it's less than 65, 535 characters. That's the maximum size that the database can hold."
So What Catherine said works best for any newcomers ---> Minify to reduce size, paste into the source code mode and hit save. Do NOT enter the FCKeditor mode - Thanks again Catherine!
I can help you with this, Keisha! We had this exact same thing happen as well, and here's why: it turns out that Salsa stores email templates in a 64KB field, but then loads a 9-year-old version of FCKeditor over top of it so it inflates the code size by inserting spaces and so on. We've had good luck by inlining/minifying code and then pasting that in as a template, saving--without using FCKeditor--and then ONLY making the body of the email editable, so that's the only part that is subject to FCKeditor "helping".
Thanks Catherine, glad to know I'm not the only one. I'm not sure if I missed something but I can't seem to make a new email template without using the FCKeditor. I've toggled the source button and pasted into the field but once it saves I run into the same issue. I've completed the other steps. Minified the code and made it so only the body of the template was editable.
This is what we've been doing:
Does that work for you? Your code should be within the limit, minified. I'm wondering though, if it's inflating the middle section when you actually go to edit the blast itself. I figured out--and Salsa support confirmed--that the 64KB limit exists by removing components and adding them back in. Does it retain the footer if you remove some of the inner code as a test?
That seems to have worked! I didn't remove any components I just hit save as soon as I pasted in my minified code and moved straight into the new email blast section.
Yay! Yeah, I felt like I had just slain a dragon when I figured out that it would let me save without putting FCKeditor back into WYSIWYG mode, haha.