BF2
Néolane (Adobe Campaign) Breaks HTML Emails
Hello,
Does anyone have some experience with the Néolane CRM manager software and its quirks?
It has now happened several times with different teams in our agency, that our perfect looking emails (Litmus, real devices, Email On Acid) come out from Néolane with all kinds bugs and causing tension with our clients.
If anyone has any tips on what triggers Néolane to change the code, we would greatly appreciate it.
What we've found so far:
- use XHTML and close all tags
- make sure to have the minimum of W3C validator erros
- escape special characters with HTML entities
Thanks !
I use Adobe Campaign on a daily basis, and have found it’s best to upload the HTML rather than pasting it in. I’ve also found that making edits in the HTML tab can corrupt the email, so it’s best avoided.
Hi Balint,
I used to have the same issues with Neolane. Try pasting in the code into the code editor and then send a test straight away. don't go to the wysiwyg view. It's been a while, since I last used it, but give this a try.
Paste code. Don't touch anything else. Send test
Thanks Nicholas,
I will pass this info to the client! Unfortunately we don't have access to their CRM and can't test ourselves.
Hey, we use Neolane to create our campaigns, even changing a letter using the WYSIWYG editor can break all the html and code. pasting the code straight into the text editor shouldn't change anything you have pasted.
Cheers
They need to make sure they are pasting the code in the source tab of the delivery or block. Never the HTML tab. The HTML tab is a wyiswyg editor and by Adobe's documentation should never be used for editing because it tries to recode the email.
Thank you Michelle! Sounds like exactly what's happening with our emails.