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iPhone 6s and 6s Plus Image Display Issues

Viking Marketing posted 2016-06-06 14:49:47
I have read a few different articles about this and was ignoring it but realise it needs to be sorted.
Emails in my current template render differently on iphone 6s and 6s plus than on and 6 and 6 plus, the images are wider and thus don't match the width of the tables etc, does anyone know how to get around this.
Thanks!!
Snip20160606_1.png
Courtney Fantinato replied 2016-06-06 16:32:59
Hi Laura,
Are you able to provide some more info?
Are you seeing these differences in Litmus previews or actual devices?
Do you have a code example you can provide and/or screenshots?
Reply to Courtney Fantinato
Viking Marketing replied 2016-06-06 18:37:02
Hi,
Sure, I've seen them in both litmus previews and actual devices. It sometimes happens on iPhone 6 as that's what I have but the error in 6s I am seeing only on litmus previews as I don't have access to this device. Code is below, sorry there's a lot!
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">

<head>
    <title>Viking River Cruises</title>
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
    <meta name="robots" content="noindex" />
    <style type="text/css">
        .ReadMsgBody {
            width: 100%;
        }
        .ExternalClass {
            width: 100%;
        }
        body,
        table,
        tr,
        td,
        br,
        strong,
        span,
        a,
        img {
            mso-line-height-rule: exactly;
            line-height: normal;
            font-family: Arial, Verdana, sans-serif;
            border-collapse: collapse;
            -webkit-text-size-adjust: none;
        }
        table td {
            border-collapse: collapse;
        }
        @media only screen and (min-device-width: 320px) and (max-device-width: 1024px) {
            a[href^="tel"],
            a[href^="sms"],
            a {
                color: inherit;
                cursor: default;
            }
        }
        @media only screen and (max-width: 460px) {
            /* common */

            *[class].fl {
                float: left !important;
            }
            *[class].wr {
                display: block !important;
            }
            *[class].h {
                display: none !important;
            }
            *[class].cen {
                margin: 0 auto !important;
            }
            *[class].full {
                width: 300px !important;
                overflow: hidden;
            }
            *[class].pad {
                float: left !important;
                width: 90% !important;
                padding: 10px 5%;
            }
            *[class].nh {
                height: inherit !important;
            }
            *[class].left {
                text-align: left !important;
            }
            *[class].padterm {
                float: left !important;
                width: 90% !important;
                padding: 5px 5%;
            }
            *[class].contain {
                /*background-size: contain;*/

                background-size: 100%;
                background-position: right top;
            }
            /*Hide Divs*/

            *[class].m-image-container {
                width: 100% !important;
                height: inherit !important;
                max-height: inherit !important;
                display: block !important;
                visibility: visible !important;
                margin: 0;
                padding: 0;
            }
            /*full-width images*/

            *[class].m-image-full {
                width: 100% !important;
                height: inherit !important;
                display: block !important;
                float: left;
            }
            /*nav*/

            [class=w50] {
                width: 50% !important;
                box-shadow: inset 0px 0px 2px #ddd;
                float: left;
                vertical-align: middle;
                padding: 12px 0;
                height: 16px !important;
                margin: 0;
                line-height: none !important;
                text-align: center !important;
            }
            [class=w100] {
                width: 100% !important;
                box-shadow: inset 0px 0px 2px #ddd;
                float: left;
                vertical-align: middle;
                padding: 12px 0;
                height: 16px !important;
                margin: 0;
                line-height: none !important;
                text-align: center !important;
            }
            [class=w50-2line] {
                width: 50% !important;
                box-shadow: inset 0px 0px 2px #d6d6d6;
                float: left;
                vertical-align: middle;
                padding: 7px 0 5px 0;
                height: 30px !important;
                margin: 0;
                line-height: none !important;
            }
            /*email specific*/

            *[class].w264 {
                width: 264px !important;
            }
            *[class].pad-bot {
                padding: 0 0 10px 0;
            }
            *[class].hero-height {
                margin-top: 260px;
            }
            *[class].w160 {
                width: 180px !important;
            }
            *[class].pad-box {
                float: left !important;
                width: 80% !important;
                margin: 95px 5% 0;
                padding: 10px 5%;
            }
            *[class].pad-box-2 {
                float: left !important;
                width: 100% !important;
                margin: 5px 5% 0;
                padding: 10px 5%;
            }
            *[class].borderbot {
                border-bottom-style: solid;
                border-bottom-width: 1px;
                border-bottom-color: #ededed
            }
            *[class].pad3 {
                padding-bottom: 3px;
            }
        }
    </style>

<style type="text/css">

</style>
</head>

<body style="font-family: Arial,Verdana,sans-serif;" bgcolor="#eff1f3">
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                                                                                                <td width="90" class="w50"><a href="http://www.vikingrivercruises.co.uk/cruise-destinations/index-v2.html" target="_blank" style="font-size:11px; color:#333333; font-family: Arial,Verdana,sans-serif; text-decoration:none">Cruises</a>
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                                                                                                <td width="75" class="w50"><a href="http://www.vikingrivercruises.co.uk/ships/index.html" target="_blank" style="font-size:11px; color:#333333; font-family: Arial,Verdana,sans-serif; text-decoration:none">Ships</a>
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                                                                                                                                        <!--HERO TITLE-->
                                                                                                                                        <STRONG>2017
RHINE GETAWAY
<br>8 DAYS FROM ONLY £995PP

</STRONG></td>
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                                                                                                                                        <!--HERO COPY-->
                                                                                                                                        <p>Castles, cathedrals, ancient towns, grand cities, sensational scenery – the Rhine has it all. And you can explore it all next spring on an award-winning Viking Longship. Depart 31 March from just £995pp or 7 April from £1,095pp, with no regional flights supplement. Availability is limited, so call now to reserve your stateroom at this very special price.</p>




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</strong></p>


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                                                                                                                    <a href="http://www.vikingrivercruises.co.uk/river-cruising/whats-included.html" target="_blank">
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                                                                    </table><!--********************************WHAT's INCLUDED BOX**********************************-->
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    <font size="5">See what's included</font><br>
    on our river cruises
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<td valign="top" style="font-family:Arial,Verdana,sans-serif; color:#333333;font-size:12px;mso-line-height-rule: exactly;line-height:150%;padding-bottom:5px;">
Return flights from London
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Regional flights( selected airports*)
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All river-view staterooms
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All on board meals
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Quality wine & beer with on board meals
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<td valign="top" style="font-family:Arial,Verdana,sans-serif; color:#333333;font-size:12px;mso-line-height-rule: exactly;line-height:150%;">
Teas and coffee any time on board
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<td valign="top" width="4" class="noDisplay">&nbsp;</td>

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Free Wi-Fi on board*
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Expert guided excursions
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Enriching performances and talks
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Hotel accommodation on incl. land stays
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ABTA and ATOL protected
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<a href="http://www.vikingrivercruises.co.uk/river-cruising/whats-included/index.html" target="_blank" style="-webkit-border-radius: 4px; -moz-border-radius: 4px; border-radius: 4px;font-size: 18px; font-family:Arial,Verdana,sans-serif;font-weight:bold;color:#ffffff;display:block;padding-top:8px;padding-bottom:8px; text-decoration: none;text-align:center;">FIND OUT MORE</a>
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*Restrictions apply
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    <!--********************************WHAT's INCLUDED ENDS**********************************-->
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                                                                                                <td style="font-family: sans-serif,Arial,Verdana; font-size: 10px; color:#333333;" class="fl full"> Viking Cruises understands that peace of mind is an important factor of your journey. 'Viking Cruises' is a trading name of Viking River Cruises UK Limited (company registered in England and Wales, Company Reg. Number 1283655) whose registered office is at Nelsons House, 83 Wimbledon Park Side, London SW19 5LP. We are a fully bonded member of ABTA and hold an ATOL licence (number 3124), which means that when you book a cruise with us your money and your journey are fully protected.
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                                                                                                <td class="pad-bot fl"><img style="display: block;" alt="ABTA" src="http://wpc.475D.edgecastcdn.net/00475D/uk/Email/2014/Aug/viking_enq_templates/abta_120x52.png" border="0" height="52" width="120" />
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                                                                                                <td style="font-family: sans-serif,Arial,Verdana; font-size: 10px; color:#333333;" width="270" class="fl full"> Full <a href="http://www.vikingcruises.co.uk/terms-conditions/index.html">terms and conditions</a> apply, please call for details. Offer applies to new 2017 Rhine Getaway bookings only made between 7 and 30 June 2016 based on selected sailings. Offer is non-transferable, cannot be used in conjunction with any other offer or exchanged for cash.


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Courtney Fantinato replied 2016-06-07 22:57:46
Hey Laura,
I ran the code through the W3C Validator and there's some structural issues with missing closing tags for <td>, <tr>, etc. It might be unlikely it'll fix the problem with something like iOS, but it's still good to check anyways and fix these issues for the more finicky email clients: http://validator.w3.org/ Try that first and see if it helps at all!
Viking Marketing replied 2016-06-08 08:20:23
Great, thanks I'll try that!
Rémi Parmentier replied 2016-06-06 19:35:29
Hi Laura,
Do you know if all the devices you're testing on are running the same version of iOS ? There might be differences between Apple Mail on iOS 8 and iOS 9 (see this thread for example).
Reply to Rémi Parmentier
Viking Marketing replied 2016-06-07 07:35:50
Hi Remi,
Yes well it is 8 on the Litmus previews I believe, I don't think it shows an apple mail 9 preview? But on device its 9.
iPhone 6s and 6s Plus Image Display Issues

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