A little background: A new hire at our company was issued a new laptop with Windows 10, which exposed an issue with our HTML email development. Apparently the default display scaling on Windows 10 is 125% instead of 100%. Test emails that are sent to her laptop are not displaying correctly at the default display scaling. However, changing the display scale to 100% renders the email flawlessly, but it's not safe to assume that the average Windows 10 recipient has changed their personalization settings to accommodate our email.

We have tried several things, ranging from changing percentage-based tables to hard-coded values, but so far haven't found anything that works. The images always appear too small within the layout when a test is sent to the Windows 10 machine with the default 125% display scaling. None of the Litmus tests we've run reflect this issue; all emails look spot-on.

After doing some Googling on the subject, I haven't been able to find anyone else having this problem. Please let me know if you've experienced this, if you've been able to overcome the issue, and how.

Thank you.