
Does email have the flu?
Hello there!
Over the past 7 to 14 days, I have suddenly been receiving feedback from receipients about email not displaying properly. Width of emails are squeezed and the structure of the email explodes. This not only sticks to new email, but also occurs with old emails from months ago that were once displayed perfect. With our team testing locally, most browsers and devices have been tested OK and even repeated Litmus testing does not reproduce. This issue occurs with various users from around the country using different set-ups to view their email including Gmail for business and ordinary Outlook.
Have any of you recently heard or experienced inexplainable errors as such? If so what have you done to fix it? Is there some recent update, bug or issue I need to be weary of?
Here are some symptoms:
- Occurs cross-client and cross-OS
- User persistent: changing monitors or clients has no effect
- Extends to emails from months back, once displayed perfectly
- When forwarding email to colleagues, the mail is received broken. However when directly sent from ESP to the colleague, email is displayed perfectly (client mutates HTML?)
- Once issue occurs, issue occurs for all inbound email from same server/ESP
- Can not be reproduced by users with proper displayal, no occurances in repeated Litmus testing
For now I had this set on users error and settings, however the amount of users experiencing this has become somewhat significant. Help is much appreciated. Hand in hair at this point.
Are you litmus testing with a send from your ESP? it could be that your ESP has changed something. If it's appearing across all clients then I'd suggested this is the problem vs something on the clients end.
Hi Sam. Thank you for your reply. My thought was to escape goat the ESP. However e-mails that have been received months ago and now suddenly start displaying oddly, excludes that reasoning. They contain HTML that was stored and never changed since they received the mailings. I have been unable to determine what exactly causes this, especiall since it is across all clients. There is a significant amount of different users with different clients experiencing this.