black friday

Black Friday 2016: Key Trends & Takeaways

It’s the most wonderful time of the year (for email geeks)! Retail’s favorite pseudo-holiday, Black Friday serves as the culmination of months and months of email marketing planning. See the top trends and key takeaways from one of the busiest months for email marketers.

airbnb

How Airbnb Uses Email to Build Brand Trust

A few years ago, the idea of opening up your home to a stranger (or staying in a stranger’s home) in a foreign city or country wasn’t something very many people would gamble on. But Airbnb built their business on exactly that: Connecting those with spare rooms, couches, or apartments with those looking to stay for the night. Here’s how they use email to build brand trust and connect travelers with places to stay.

How to Recover From Broken Personalization in Email

How many times have you received an email that started with a variation of “Hey {First_Name}”? The answer is probably a lot. What should you do if you send an email that contains a personalization fail? If you choose to take action, then do it the right way. Magic Beans sent a Thanksgiving email with a personalization fail—and responded to the mistake gracefully and personally. Let’s take a look at how they successfully handled their error.

email personalization

Email Personalization is About So Much More Than Your [First_Name]

Personalization is about so much more than a [first_name]. It’s about understanding what drives a person’s decision making process, where they are in that process, and placing all of it within the context of their specific challenges. It requires time, and in full transparency, is nothing that can be mastered in some average “Ultimate How To…” blog post. Instead, I’ve used two examples right from mine and a coworkers own inbox to provide some real world context to the conversation.