We all know the power great customer support can have on a brand-customer relationship. No matter how great a product is, bad service can ruin how your customers view your brand. On the other hand, outstanding customer service helps build trust, increases customer satisfaction, and sets the stage for long-term relationships with your clients.
That’s why here at Litmus, we not only focus on building great products, we also work hard to make sure that the experience you have with our customer support team is nothing but exceptional.
We at Litmus believe that a company’s purpose is not only its products and services, but also the greater impact it makes in the communities where it lives. For us, this means that we care about making email better, but we also care about being engaged and making a difference outside Litmus and beyond the email community. It’s even one of our core values.
As we head into the month of October, Litmus would like to spotlight this core tenant of our team values. With #LitmusGives, we’ll bring together team members in our offices for volunteering activities and show how our remote team is making a difference in their local communities all over the world.
Litmus’ Engineering team, like the rest of our company, has grown a lot over the past couple of years. That growth combined with the fact that most Engineering team members work remotely means that we have to create opportunities to get to know each other and to work side-by-side whenever we can. That’s why in 2018, Litmus’ Engineering team decided to hold its first annual Engineering Retreat Week in Portsmouth, New Hampshire!
The retreat week was one part hackathon, one part team identity building, and one part time to socialize. Here’s what we learned.
At Litmus, we care deeply about our customers and the email community, and we’re working hard to make the email world a little better every day. But we also believe that our involvement shouldn’t stop at the end of the work day or be limited to the email community. We’re proud that many of our team members are engaged in their communities beyond Litmus, and as a brand, we believe that it’s our responsibility to do the same. That’s why Litmus offers Volunteer Time Off (VTO)—paid time away from work that employees can use to volunteer at an organization of their choice. Plus, volunteering has become part of our bi-annual team get-togethers.
Remote work has always been a fundamental part of the culture at Litmus. Since the early beginnings of the company, there has been a mix of team members working from local offices and folks working 100% remotely. This hasn’t really changed as the Litmus team has grown.
Here are our team’s favorite tips for how we make working with a distributed team work for everyone.
At Litmus, we strive not just to make email better, but to make ourselves better. We pride ourselves on our culture of collaboration and creativity (we even won an award for it!), and our relentless focus on our customers (you guys!). We take immense pride in our company culture even as we grow. Peek inside one of our favorite weeks of the year and see what it’s like to be a Litmus employee!