We all know the power great customer support can have on a brand-customer relationship. No matter how great a product is, bad service can ruin how your customers view your brand. On the other hand, outstanding customer service helps build trust, increases customer satisfaction, and sets the stage for long-term relationships with your clients.
That’s why here at Litmus, we not only focus on building great products, we also work hard to make sure that the experience you have with our customer support team is nothing but exceptional.
We at Litmus believe that a company’s purpose is not only its products and services, but also the greater impact it makes in the communities where it lives. For us, this means that we care about making email better, but we also care about being engaged and making a difference outside Litmus and beyond the email community. It’s even one of our core values.
As we head into the month of October, Litmus would like to spotlight this core tenant of our team values. With #LitmusGives, we’ll bring together team members in our offices for volunteering activities and show how our remote team is making a difference in their local communities all over the world.
When you sign up for an email conference, you probably expect your confirmation email to be nothing but perfect. So guess what email we messed up?
One of the most frustrating things about email is that when you make a mistake, there’s rarely a way to fix it post-send. All you can do is figure out a way to minimize the impact of the mistake. Here’s what we did.
Litmus’ Engineering team, like the rest of our company, has grown a lot over the past couple of years. That growth combined with the fact that most Engineering team members work remotely means that we have to create opportunities to get to know each other and to work side-by-side whenever we can. That’s why in 2018, Litmus’ Engineering team decided to hold its first annual Engineering Retreat Week in Portsmouth, New Hampshire!
The retreat week was one part hackathon, one part team identity building, and one part time to socialize. Here’s what we learned.