How to Recover From Broken Personalization in Email

How many times have you received an email that started with a variation of “Hey {First_Name}”? The answer is probably a lot. What should you do if you send an email that contains a personalization fail? If you choose to take action, then do it the right way. Magic Beans sent a Thanksgiving email with a personalization fail—and responded to the mistake gracefully and personally. Let’s take a look at how they successfully handled their error.

How to Recover from Email Marketing Mistakes: Webinar Recording

“I’ve made an email marketing mistake. Now what?” We recently hosted a webinar where we shared a decision framework for how to recover as gracefully as possible from email marketing mistakes, and then put that framework into action, applying it to 10 real-life case studies of email marketing errors made in recent years. Check out the slides and recording, as well as the Q&A.

Community Contest: Learning from Email Mistakes

Email is a fast-moving, easily-broken medium. From bad links to wrong lists, there is a lot that can go wrong. And, while mistakes are not uncommon in email marketing, the speed at which most of us work means that we largely ignore mistakes when they happen and—more importantly—the lessons we can learn from them.

So, we asked Community members to share their biggest, scariest email marketing mistakes, along with their hard-won lessons. Here’s our favorite.