I’m sorry

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As I’m sure many of you have noticed, we’ve had ongoing problems with our testing system over the past two weeks. The result of this has ranged from tests being delayed, to the all-out unavailability of our testing platform.

In general things were running—albeit slowly—but I realise that even brief periods of downtime can have a big impact on your work—especially when you’re on a deadline. I know from personal experience how stressful it can be to have a client breathing down your neck waiting for you to deliver, and the cause of the delay be out of your control.

As CEO, I take full responsibility for the problems. The buck stops with me and I want to extend my personal apologies to everyone who was affected. I know you rely on Litmus to get your work done, and I know we let you down. I’m sorry. We’ve identified a number of ways we can permanently prevent this from happening again. That’s what we’re working on now. Reliability and speed are our top priorities, I promise you.

The problems we ran into were caused by a handful of different issues all occurring over a short period of time. This made it difficult to track down the underlying cause. This is no excuse, but it goes some way to explain why we weren’t able to fix everything as quickly as we’d have liked.

The good news is that things are now running smoothly again. Tests are almost always completed within 10 minutes (our internal target). There is just one outstanding issue with Hotmail that we have yet to resolve. We hope to have Hotmail back up and running within the next few days.

After this is behind us we’ll be back focussed on our mobile testing launch, which we hope to roll out within the coming weeks.

Thank you to all our customers for your continued patience. Almost everyone has been very understanding, despite the frustration this must have caused.