We all know the power great customer support can have on a brand-customer relationship. No matter how great a product is, bad service can ruin how your customers view your brand. On the other hand, outstanding customer service helps build trust, increases customer satisfaction, and sets the stage for long-term relationships with your clients.
That’s why here at Litmus, we not only focus on building great products, we also work hard to make sure that the experience you have with our customer support team is nothing but exceptional.
Last month, we introduced our October Month of Giving, highlighting our company’s core value of “Be Beyond Litmus.” This value highlights our employees’ activity in their communities, both inside and outside Litmus, and includes a Volunteer Time Off (VTO) day every year to volunteer for the organization of their choice.
We’re thrilled that so many of our employees decided to join in and use their VTO day in October to support many different organizations. Curious about those organizations and how the Litmus team supported them? Read on to learn a little bit more about each charity.
October is the month of giving here at Litmus. That means we encourage Litmus team members around the globe to volunteer, but it also means that we want to use the power of Litmus Live and the wonderful email community that comes together for it to support local charity organizations that are close to our hearts.
That’s why we had the Pine Street Inn join us for Litmus Live. The team at Pine Street Inn helps homeless men and women in the Boston area with emergency services, housing, and workforce development programs. At Litmus Live, we invited them to share the incredible work they do for the Boston community. We’re so proud to share that we helped raise a total of $8,872 cash donations for the Pine Street Inn, along with plenty of other donations.
We’re proud that many of our Litmus team members are engaged with local charities and nonprofit organizations all over the world—and Litmus wants to support them in making a difference in their local communities. That’s why we’re offering volunteering time off (VTO)—that’s a paid day off work that every Litmus team member can use to volunteer at an organization of their choice.
Curious how the Litmus team uses that VTO day? Four members of the Litmus team share their stories.
We at Litmus believe that a company’s purpose is not only its products and services, but also the greater impact it makes in the communities where it lives. For us, this means that we care about making email better, but we also care about being engaged and making a difference outside Litmus and beyond the email community. It’s even one of our core values.
As we head into the month of October, Litmus would like to spotlight this core tenant of our team values. With #LitmusGives, we’ll bring together team members in our offices for volunteering activities and show how our remote team is making a difference in their local communities all over the world.
Given that we have team members based all over the globe, remote work is a big part of what we do—but there is just something special about being all together. Once a year, we bring the entire team together for an all-hands week—and this year, we took the team to Newport, Rhode Island.
At Litmus, we believe in a healthy work-life balance. Remote work takes that balance to the next level by allowing you to be more dedicated to both work and family. We share some of our stories about how our remote-first culture has impacted our lives.
Recently, we hosted our first Women’s Leadership Panel at Litmus. As part of our commitment to diversity and inclusion, we invited female leaders from our own network to share their experiences and offer advice to our team through a panel discussion. There was so much great insight shared during the conversation—here are a few of our big takeaways!
Ever wondered what it’s like to work remotely? Eddie Cianci, Director of Engineering at Litmus, lets you peek behind the curtain. Read on to learn what it’s like to work on a team that’s spread across the globe, and the benefits and challenges that come with it.