- Account Settings
- Analytics
- Email Analytics How-To Guide
- How does Email Analytics actually work?
- What is a merge tag?
- How are engagement metrics defined?
- What does "web version" and "other" mean within my results?
- How do I delete or rename my campaign?
- How do I publish my campaign report?
- Do I need a tracking code for every email I send?
- Are there any limitations to Email Analytics?
- Why does Litmus report more opens than I expected?
- Which email clients can Email Analytics detect?
- Can I include a campaign code in my Analytics reports?
- What data fields are reported in individual level tracking CSV exports?
- Can I use Email Analytics without tracking Personally identifiable information (PII) for each open?
- Using Email Analytics with ExactTarget
- Using Email Analytics with Constant Contact
- How do I extend my tracking code?
- What data is available for export from my reports?
- Why don't I see any data tracked within my report?
- What happens if I didn't activate my code before sending?
- What is the 'average' that my engagement stats are being compared to?
- How is geolocation tracked?
- How are mobile, desktop and webmail categories defined?
- Does Email Analytics provide click/link tracking for my campaign?
- What happens if I go over my plan's monthly limit for Email Analytics opens?
- How does activity tracking for prints/forwards work?
- Using Email Analytics with Campaign Monitor
- Using Email Analytics with MailChimp
- Litmus Email Analytics FTP Data Feeds
- Using Email Analytics in iContact
- Using Email Analytics with Emma
- Using Email Analytics with Vertical Response
- Using Email Analytics in Mad Mimi
- Billing
- How do I request a refund?
- Can I pay upfront for a year?
- Can I pay on invoice or purchase order?
- Can my monthly receipts be sent to someone else?
- Can I get another copy of my receipts?
- Where can I update my billing address?
- Do you accept payment by check or bank transfer?
- Do you give non-profit or educational discounts?
- Is there a contract or cancellation fee for my monthly subscription?
- Do you offer day passes or pay-as-you-go subscriptions?
- Why wasn't I billed for my new subscription when I signed up?
- How do I request Massachusetts sales tax exemption?
- Can I export my data/screenshots before cancelling?
- Can I pause my subscription on Litmus?
- Email Clients
- AOL
- Android
- Apple Mail
- BlackBerry HTML
- BlackBerry Text
- Gmail
- Lotus Notes
- Outlook 2000
- Outlook 2002
- Outlook 2003
- Outlook 2007
- Outlook 2010
- Outlook 2013
- Outlook.com
- Plain Text
- Symbian
- Thunderbird
- Windows Phone
- Yahoo! Mail
- iPad
- iPhone
- Why does my Litmus result look different than my local one?
- Why am I seeing a white/blank space where my email should be?
- Which email clients should I test on?
- Why do some email clients show my email differently to others?
- Why don't my international characters appear correctly in some clients?
- Why is an email client unavailable for testing?
- Which email clients support previews with images off?
- Mobile Email Compatibility Chart
- Coding background colors for HTML email
- Scope
- Testing
- Additional Resources
- Email Testing
- Interactive Testing
- Landing Page Testing
- Why am I seeing a white/blank space where my email should be?
- How do I create a new email test?
- Which email clients should I test on?
- Why do some email clients show my email differently to others?
- Why wasn't my email test received?
- How do I change my "default" email clients for testing?
- Can I view my email with images off or within the preview pane of a client?
- Can I add extra load time before the screenshot is captured?
- Using your static email address
- How do I test a plain text version of my email?
- Which language packs and encodings are supported?
- Can I use Litmus to send my email campaign to my subscribers?
- Where can I find email newsletter templates?
- Can I download my results as a zip file?
- Can I upload my images to Litmus for email testing?
- Why aren't my email's images loading within the screenshots?
- Why is my test taking a long time to load?
- What is the color blindness filter for email previews?
- How should I use HTML validation for email testing?
- Why is an email client unavailable for testing?
- Why do I see a mix of HTML and text versions in my test?
- Using phpList with Litmus
- Using Vertical Response with Litmus
- What is the Code Analysis feature?
- Which email clients support previews with images off?
- General
- Can I see an overview of Litmus' capabilities?
- Why does my Litmus result look different than my local one?
- Which browsers/operating systems/platforms are used on Litmus?
- How do I delete tests?
- How can I find old tests?
- What does 'There was a problem' mean?
- What do the 'compatible' and 'incompatible' buttons do?
- How do I rename tests?
- How do I submit a retest?
- How long are my published tests available for?
- How can I receive notifications when my test has finished?
- How do I request a feature or submit feedback?
- How can I use tags to organize my tests?
- How does SSL security protect my account?
- Is there a place I can check for any known status problems?
- Why is an email client unavailable for testing?
- Why can I only test in Gmail (IE), Outlook 2003, and IE7?
- Spam Filter Testing
- How do I perform a spam filter test?
- Why do I need to send my email to multiple addresses?
- Understanding your SpamAssassin spam filter result
- Understanding your MessageLabs spam filter result
- Understanding your Postini spam filter result
- Understanding your Barracuda spam filter result
- Understanding your spam filter results from email clients
- Why are my emails considered spam in certain webmail/ISP clients?
- Understanding your Outlook spam filter result
- Does Litmus provide deliverability testing or inbox monitoring?
- Website Testing
- How do I create a new webpage test?
- Which browsers should I test on?
- What are my "defaults" for website testing?
- Can I test a page that requires a log in?
- What plugins do Litmus browsers have installed?
- Which browsers support HTML5 or CSS3?
- Which browsers are available for testing?
- Am I able to test local files for page testing?
Your question not answered here? Email our friendly support team: hello@litmus.com